HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. The survey was developed by a partnership of public and private organizations. Its development was funded by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). The results shown here compare Hardin Memorial Hospital with National Average on ten important hospital quality topics.
View Our Patient Satisfaction ResultsCommunication with NursesPatients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
Higher percentages are better.
Communication with Doctors
Patients reported how often their doctors communicated well with them during their hospital stay. “Communicated well” means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.Higher percentages are better.Responsiveness of Hospital Staff
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.Higher percentages are better.Pain Management
If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. “Well controlled” means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.Higher percentages are better.Communication about MedicinesIf patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.Higher percentages are better.Cleanliness of Hospital EnvironmentPatients reported how often their hospital room and bathroom were kept clean.Higher percentages are better.Quietness of Hospital Environment
Patients reported how often the area around their room was quiet at night.Higher percentages are better.Discharge InformationThe survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery.Higher percentages are better.Overall Rating of Hospital
After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where “0” means “worst hospital possible” and “10” means “best hospital possible.”Higher percentages are better.Recommend the Hospital
The survey asked patients whether they would recommend the hospital to their friends and family.Higher percentages are better.