In the event that you have a complaint that has not been resolved by the healthcare staff at the time of your complaint and you wish to file a grievance, you may do so by telephone call, letter, or in person, at the address and phone number below or online through the link below:
Hardin Memorial Health Patient Advocate
Hardin Memorial Hospital
913 North Dixie Ave.
Elizabethtown, KY 42701
Phone: (270) 706-1327
(Business Hours: Monday - Friday; 8:00 a.m. - 4:30 p.m.)
Filing a grievance will not subject you to any form of adverse action or jeopardize your future access to care at Hardin Memorial Hospital or at any of Hardin Memorial Health's locations. Your grievance will be reviewed and investigated, and you will receive a written response from us. We will attempt to make a written response within seven (7) days of our receipt of the grievance; however, due to the nature and complexity of your grievance, it may take longer in some instances to make a written response. If this is the case, we will inform you that we are still working to resolve your grievance and that a written response will be made within thirty (30) days of receiving your grievance.Click here to submit a grievance online.
In addition to contacting the hospital’s Patient Advocate, grievances can also be directed to the Office of Inspector General at the address or phone number below:
Kentucky Cabinet for Health and Family Services
Division of Healthcare Facilities and Services (Licensing and Regulation)
Office of Inspector General
275 E. Main St., 5E-A
Frankfort, KY 40621
Phone: (502) 564-7963http://chfs.ky.gov/os/oig/dhcfs.htm