Hardin Memorial Health (HMH) employees ranked the healthcare system in the 80th percentile among more than 2,200 hospitals and healthcare systems surveyed across the country, officials reported at the HMH Board of Trustees meeting Tuesday.
Eighty-nine percent of employees would recommend HMH to their family and friends. HMH President and CEO Dennis Johnson called this ranking the highest seal of approval.
“We have incredible HMH team members who love what they do and working together and it shows,” said Johnson. “Although we still have much work to do, we have created a culture and a health system we all believe in and recommend.”
Press Ganey is the industry leader among healthcare advisors. More than 1 million healthcare employees nationwide complete the survey annually. The survey responses create an understanding of employees’ overall commitment to their jobs and their perception of the healthcare system.
All HMH employees – both clinical and non-clinical were emailed the Press Ganey Employee Engagement Survey and 82 percent of HMH employees chose to participate.
HMH Vice President and Chief Human Resources Officer Myra Covault presented the findings at the HMH Board of Trustees meeting and shared details of the overwhelmingly positive response.
“Ninety-one percent of employees said that HMH cares about its patients and demonstrates a commitment to provide safe, error-free care,” said Covault.
Covault said the survey results also indicated a strong sense of belonging amongst the workforce and a respect for leadership and management.
“That does not happen by accident,” said Covault. “HMH made a concerted effort to ensure each member of the team knows they are valued and we have developed opportunities to grow professionally.”
For HMH registered nurses, those opportunities include pursuing a Bachelor of Science in Nursing on site through McKendree University. The inaugural class of 10 nurses recently completed the program. This, along with other nurse development programs, is why Covault said the nursing staff ranked HMH even higher than other employee groups, scoring working at HMH in the 86th percentile nationwide.
In the face of a national nursing shortage, Covault attributes HMH’s low nursing turnover rate in large part to the system’s investment in nursing professional development.
“Investing in employees always makes sense,” said Covault. “We know having engaged employees has a direct impact on job performance, absenteeism, recruitment, retention and most importantly, patient care.”
Covault said that with any survey, there are always opportunities for improvement and that HMH will take the findings and develop ways to further improve collaboration and communication.
Covault added that being a top ranked healthcare system does not come easily in the tumultuous nature of the healthcare industry. She said HMH cannot rest on its laurels.
“We have to be steadfast in our work to maintain this level of engagement,” she said. “We are so fortunate to have committed physicians, nurses, administrators and staff at all levels with a singular focus of taking care of patients.”
Press Ganey’s Kristy Gay echoed Covault’s sentiments.
“Employee engagement is a proactive endeavor, but it’s well worth it,” said Gay. “Research tells us that engaged, confident employees provide better patient care and a better patient experience, so HMH patients and the whole team should be pleased with these results.”
Learn more about career opportunities at HMH here.