Employee engagement at Hardin Memorial Health ranked in the top 25 percent of 2,200 hospitals and healthcare systems nationwide, officials reported at the HMH Board of Trustees meeting in August.
Press Ganey, the industry leader in healthcare advisors, conducted the annual survey of more than one million healthcare employees across the country, measuring overall employee perceptions and dedication to their work.
Of the 2,225 HMH employees who completed the survey, 90 percent are proud to work at HMH and 88 percent would recommend HMH to their friends and family. Ninety-eight percent said the organization provides high-quality care and service, and 94 percent have confidence in senior leadership.
“Connection, quality and a culture of respect drive employee engagement, and we continue to make gains in each of those areas,” said HMH Vice President and Chief Human Resources Officer Myra Covault. “HMH employees’ positive responses were above the national average for almost all the key drivers of engagement.”
Covault also said the HMH employee participation rate of 85 percent is remarkably high.
“HMH embraces an ‘everyday’ instead of a ‘once-a-year-at survey time’ approach to engagement that results in a team who not only knows the system’s mission by heart but also practices that mission each day,” Covault said. “Every day the HMH team is working ‘to exceed the physical, emotional and spiritual needs of our patients, their families, our physicians and our staff through the delivery of high-quality, comprehensive care to the people and communities we serve.’”
Covault said that the survey results show a highly-skilled, committed and confident team.
“Employee engagement is an ongoing endeavor, and the HMH team is closely evaluating the survey results for improvement opportunities,” Covault said.