My HMH Record Frequently Asked Questions

How do I enroll in My HMH Record?

Registering In-person:
The preferred method of enrollment in the My HMH Record patient portal is through the registration process as an inpatient or outpatient at Hardin Memorial Hospital. Upon registration every patient who requests access to their account will be sent an electronic invite via an email. A patient must complete the registration process from that email to gain access to their Hardin Memorial Health medical records. This personal encounter ensures that the access to a patient’s medical record is being granted after proper identification has occurred.

My HMH Record Authorization Form

Registering online at
Patients are able to register for My HMH Record online at by visiting the My HMH Record link, a blue tab, at the top of the page. We are unable to “accept” you as a registered user and provide you with access to your medical record until we verify your identity. We want to make sure we have an established relationship with you and value your privacy. You may link to as many health care providers with whom you currently have a relationship.

You can select a provider by:
Signing in to your account.
Clicking on “Link to a New Doctor.”
You may then “Add a New Doctor”
Note: Not all providers listed are currently utilizing My HMH Record, and offer online relationships with their patients.

I registered on website, but I am unable to schedule appointments, ask a question, etc.?

In order to use the advance features of the site like prescription refill, schedule appointments, eVisits and messaging, a user must have an established relationship with a health care provider who utilizes My HMH Record. Just as the community is starting to enroll in My HMH Record so are healthcare providers in our community. The above features are “turned on” and utilized at the discretion of each health care provider.

Can I add my spouse, child under my account or should they setup their own account?

Please do not add anyone to your account (spouse, adult, child, etc.) unless you have the appropriate consent to view their health record information, and they are a dependent for whom you manage all healthcare communications. Before access to the medical record is granted, the relationship has to be verified at Hardin Memorial Hospital, to ensure the security of an individual’s record. If you do not have the appropriate consent and they are not dependent adults, they should register/create their own account. They can use the same home email address that you use, but would sign into My HMH Record using their own password.

How can I remove a family member from my list?

If you have inadvertently added a family member as described above to your account, you can remove them by: Signing in to your account
Clicking on the family member’s name under “Health Records”
Clicking on “Remove This Family Member” in the left hand column under “Actions”
Clicking on “Confirm Removing This Family Member”

Who should I contact with any questions?

If you have technical questions regarding the My HMH Record powered by Relay Health website, password problems or other technical issues, please contact Relay Health at 1-866-RELAY-ME (1-866-735-2963) for assistance. Please see Relay Health’s HELP MENU for more information and commonly asked questions.

If you have any non-technical questions, not finding your provider, not seeing past medical results, feedback or other inquiries, please use the “Contact HMH” link on When filling out the Feedback Form, please be sure to include your email/telephone information if you wish to be contacted. You can also call (270) 737-4HMH (4464), option 5 for assistance.