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My BHH Record Frequently Asked Questions

Do you need a username/password reset?

Please contact the vendor directly at 1-866-735-2963 and select the correct options as they pertain to you.

What should the first-time login look like?

You can watch a YouTube video which walks though the first time login below:

My results are not listed. How can I find them?

Please ensure that Baptist Health Hardin is listed under ‘Your Providers’. This will ensure that you are connected as one of our patients.

I didn’t receive my email invite. What should I do?

In the event that you have not received your invitation after 24 hours, please contact us at 1-270-737-4HMH, option 5.

I’m looking for my COVID result, but I can’t find it. What should I do?

Please allow up to 5 days for COVID results to be returned. Once they are ready, they will be released to you via MyBHHRecord.

How do I enroll in My BHH Record?

Registering In-person:
The preferred method of enrollment in the My BHH Record patient portal is through the registration process as an inpatient or outpatient at Baptist Health Hardin. Upon registration every patient who requests access to their account will be sent an electronic invite via an email. A patient must complete the registration process from that email to gain access to their Baptist Health Hardin medical records. This personal encounter ensures that the access to a patient’s medical record is being granted after proper identification has occurred.

My BHH Record Authorization Form

Registering online at
Patients are able to register for My BHH Record online at by visiting the My BHH Record link, a blue tab, at the top of the page. We are unable to “accept” you as a registered user and provide you with access to your medical record until we verify your identity. We want to make sure we have an established relationship with you and value your privacy. You may link to as many health care providers with whom you currently have a relationship.

You can select a provider by:
Signing in to your account.
Clicking on “Link to a New Doctor.”
You may then “Add a New Doctor”
Note: Not all providers listed are currently utilizing My BHH Record, and offer online relationships with their patients.

I registered on website, but I am unable to schedule appointments, ask a question, etc.?

In order to use the advance features of the site like prescription refill, schedule appointments, eVisits and messaging, a user must have an established relationship with a health care provider who utilizes My BHH Record. Just as the community is starting to enroll in My BHH Record so are healthcare providers in our community. The above features are “turned on” and utilized at the discretion of each health care provider.

Can I add my spouse, child under my account or should they setup their own account?

Please do not add anyone to your account (spouse, adult, child, etc.) unless you have the appropriate consent to view their health record information, and they are a dependent for whom you manage all healthcare communications. Before access to the medical record is granted, the relationship has to be verified at Baptist Health Hardin, to ensure the security of an individual’s record. If you do not have the appropriate consent and they are not dependent adults, they should register/create their own account. They can use the same home email address that you use, but would sign into My BHH Record using their own password.

How can I remove a family member from my list?

If you have inadvertently added a family member as described above to your account, you can remove them by: Signing in to your account
Clicking on the family member’s name under “Health Records”
Clicking on “Remove This Family Member” in the left hand column under “Actions”
Clicking on “Confirm Removing This Family Member”

Who should I contact with any questions?

If you have technical questions regarding the My BHH Record powered by Relay Health website, password problems or other technical issues, please contact Relay Health at 1-866-RELAY-ME (1-866-735-2963) for assistance. Please see Relay Health’s HELP MENU for more information and commonly asked questions.

If you have any non-technical questions, not finding your provider, not seeing past medical results, feedback or other inquiries, please use the “Contact Baptist Health Hardin” link on When filling out the Feedback Form, please be sure to include your email/telephone information if you wish to be contacted. You can also call (270) 737-4HMH (4464), option 5 for assistance.

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